Pk997 Privacy Policy — How we protect your information

1 Introduction & Scope

The pk997 Privacy Policy is our commitment to transparency with platform users. When you visit pk997.pro, create an account, or use any of our services, you are automatically covered by this Privacy Policy.

We believe you should have full control over your personal data. That is why pk997 has built a privacy framework with no hidden agenda. We collect only the information genuinely needed to provide our services.

This pk997 Privacy Policy has been developed in line with Bangladesh's Digital Security Act and international data protection standards. We will notify you in advance of any changes.

2 What Information We Collect

Under the pk997 Privacy Policy, we collect two types of information — what you provide directly, and what is gathered automatically through your browsing. Details are outlined below:

• No sensitive information (such as religion or political views) is collected without your consent.
• Pk997 never collects or stores your payment card numbers or bank passwords.
• No voice or video data is collected.
• Location data from your device is used only with your explicit permission.

3 How collected information is used

The foundation of the pk997 Privacy Policy is that all collected data is used solely for specific, legitimate purposes. We never sell your information or share it with advertising companies.

• Account Management: Verifying registration and login, and securing your account.
• Payment Processing: Processing deposits and withdrawals quickly and securely.
• Service improvement: Personalizing your gaming experience and delivering relevant offers.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Legal Compliance: Meeting regulatory and compliance requirements.
• Responsible Gaming: Identifying problem gambling patterns and providing appropriate support.
• Customer Support: Resolving your complaints and queries promptly and effectively.

Pk997 never sells or rents your information to third-party marketing companies. Any promotional communications will come directly from pk997, and you can opt out at any time.

4 Data Retention & Duration

Under the pk997 Privacy Policy, your data is retained only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal and regulatory requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: minimum 5 years from the date of the last transaction.
• Verification documents: up to 3 years after account closure.
• Customer support records: retained for up to 2 years after the conversation ends.
• Cookies and browsing data: typically 30 to 365 days.

5 Data Sharing & Third Parties

A core principle of the pk997 Privacy Policy is that your personal data is never sold or transferred to third parties for commercial purposes. However, in limited cases, information may be shared with trusted partners:

• Payment Processors: To complete transactions via bKash, Nagad, or Rocket.
• Security Services: To detect fraud and maintain cybersecurity.
• Legal Authorities: Under a valid court order or government directive.
• Audit & Compliance: Regular verification by the licensing authority.

Before sharing data with any third party, we execute a strict non-disclosure agreement (NDA) with them. They are required to comply with pk997's Privacy Policy standards.

6 Cookie Policy & Tracking

Pk997 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser. They are completely harmless and do not carry viruses.

• Essential Cookies: Required for maintaining login sessions and core service functionality — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most (without identifying individuals).
• Security Cookies: To prevent account hijacking and CSRF attacks.

You can delete or block cookies at any time through your browser settings. Note that disabling certain essential cookies may affect the functionality of some website features.

7 Your Privacy Rights

Under the pk997 Privacy Policy, you have important rights over your own data. To exercise these rights, please contact our support team.

8 Security Measures & Protective Technologies

Ensuring the technical security of your data is a fundamental part of the pk997 Privacy Policy. We maintain internationally recognised cybersecurity measures to keep your data protected at all times.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted — no one can intercept them in transit.
• Two-Factor Authentication (2FA): An additional OTP verification step is required at login.
• Firewall & DDoS Protection: Advanced attack prevention at the server level.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Encrypted Database: All stored data is kept in encrypted form.
• Access Control: Only authorized personnel can access specific data.

Please note — no data transmission over the internet is completely risk-free. Keeping your password secure and avoiding login on unfamiliar devices is your responsibility. pk997 upholds its Privacy Policy and ensures the highest level of protection on our end.

9 Protection of Minors' Data

Under the pk997 Privacy Policy, our platform is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• If an underage account is identified, it will be closed immediately.
• Any data found to belong to a minor will be permanently deleted.
• Parents and guardians can contact our support team to report concerns about a child's account.

10 Contact & Complaints Process

If you have any questions, concerns, or complaints about the pk997 Privacy Policy, please reach out to our dedicated privacy team. We take every request seriously.

• By email: [email protected]
• Via Live Chat: click the chat icon at the bottom right of the site.
• Complaints are typically responded to within 24–72 hours.
• Complex requests may take up to 30 business days to process.